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Please use this identifier to cite or link to this item: http://hdl.handle.net/1807/25590

Title: Critical Assessment of Customization Discourse in Information Systems Design
Authors: Gamba-Bari, Antonio
Advisor: Hockema, Stephen
Department: Information Studies
Keywords: information systems design
AccessForAll
customization
universal design
participatory design
inclusive design
adaptability
e-learning
discourse analysis
Issue Date: 31-Dec-2010
Abstract: Some argue that we live in an “information age”; others claim that we live in a “knowledge society”. This research suggests we live in an era of adaptable and customizable widgets in which users are no longer passive receivers of ad hoc technological solutions, but active agents controlling the behaviour, content modalities, and multiple technological layers transforming the representation and interpretation of information. This study adopts a critical perspective and examines the meaning of access to information and the pertinence of customization. Specifically, it analyzes how the ISO standard AccessForAll (ISO/IEC 24751, 2008) conceptualizes the customization of e-learning environments. A qualitative approach and discourse analysis are used as a methodological strategy. The research analyzes responses to ten interviews conducted with a diverse group of participants. This foundation provides for a discussion about the challenges of customization design and recommendations for the future development of adaptive and flexible learning environments.
URI: http://hdl.handle.net/1807/25590
Appears in Collections:Master
Information Program - Master theses

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