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T-Space at The University of Toronto Libraries >
Faculty of Medicine >
Department of Physical Therapy >
Student Research and Publications >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1807/29448

Title: What matters to patients?
Authors: Modde, Staci
Yang, Helen
Ukposidolo, Joanne
Sharma, Vijay
Joaquim, Amanda
Advisor: Evans, Cathy
Department: Physical Therapy
Keywords: patient satisfaction
expectations
experiences
physical comfort
patient preferences
education
Issue Date: 2010
Abstract: Purpose: The purpose of this qualitative descriptive study was to explore patient satisfaction by addressing both patients expectations and experiences during an inpatient stay, including physical therapy services, at a Canadian community-based hospital. Methods: A purposive sampling method was used to recruit participants who had been inpatients in a community-based hospital. Semi-structured telephone interviews were conducted by one investigator. Collaboratively, a coding framework was developed and applied to all transcripts. Results: Of the 30 inpatients who were approached, ten (33.3%) agreed to participate in the telephone interview. Participants expressed overall satisfaction with their hospital experience which was related in part to their expectations from media and previous hospital stays. Satisfaction was congruent with dimensions of patient-centered care including physical comfort, education and patient preferences. Conclusions: Our study supports the view that patient satisfaction scores may not reflect how patients view health care delivery, including physical therapy services. There is a need to focus on patients expectations as well as experiences when attempting to understand patient satisfaction. Enhancing patients understanding and knowledge of physical therapists roles may aid in the development of expectations. Findings from this study can guide future research as well as health care practitioners in providing patient-centered care.
Description: Affiliated institutions include: Univeristy of Toronto (C. Evans)
URI: http://hdl.handle.net/1807/29448
Appears in Collections:Student Research and Publications

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