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T-Space at The University of Toronto Libraries >
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Master >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1807/31632

Title: Assessing the Determinants of Quality in Ontario's Long-term Care Homes: Relationships Between Staff and Resident Satisfaction
Authors: Walker, Kevin Ross
Advisor: Wodchis, Walter
Department: Health Policy, Management and Evaluation
Keywords: Long-Term Care
Staff Satisfaction
Resident Satisfaction
Issue Date: 4-Jan-2012
Abstract: This thesis aimed to test the relationship between resident satisfaction and staff satisfaction. Using a cross-sectional design, administrators, staff and residents from 24 LTC homes were surveyed. Logistic regression models predicting high resident satisfaction were developed with a primary focus on the relationship to direct care staff satisfaction, while controlling for facility, staff and resident characteristics (and facility-level clustering). Regression models were developed for overall staff satisfaction and three other domains of job satisfaction. The odds of high overall resident satisfaction decreased by 27% and 31% for each 1-unit increase in overall job satisfaction and satisfaction with workload, respectively. In contrast, the odds of high overall resident satisfaction increased by 5.56 times for each 1-unit increase in mean staff satisfaction with work content. LTC homes may be able to improve staff and resident experiences concurrently by encouraging direct care staff to enter into meaningful relationships with residents.
URI: http://hdl.handle.net/1807/31632
Appears in Collections:Master

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