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|Title: ||Communication Accommodation: Law Enforcement and the Public|
|Authors: ||Giles, Howard|
Dailey, Rene M.
Anderson, Michelle Chernikoff
Rule, Nicholas O.
|Keywords: ||accommodation theory|
|Issue Date: ||2006|
|Publisher: ||Applied Research in Interpersonal Communication: Family Communication, Health Communication and Communicating Across Social Boundaries|
|Citation: ||Giles, H., Fortman, J., Dailey, R., Barker, V., Hajek, C., Anderson, M. C., & Rule, N. O. (2006). Communication accommodation: Law enforcement and the public. In R. M. Dailey & B. A. Le Poire (Ed’s.), Interpersonal communication matters: Family, health, and community relations (pp. 241-269). New York: Peter Lang.|
|Abstract: ||While there is a burgeoning literature on diverse aspects of intergroup communication and some
attention to media depictions of police officers and policing, very little research addresses
communicative dimensions of police-civilian encounters. This is important to the extent that while
it has been estimated that the vast amount of police training is devoted to physical compliance
issues, 98% of actual law enforcement practice revolves around communicating with the public and
its safety needs. Thus, the communication between police officers and civilians warrants
examination. In this chapter, we overview the separate literatures on attitudes toward the police and
communication accommodation theory. The findings of three studies are presented exploring the
role of accommodation, alongside socio-demographic and other variables, in predicting attitudes
toward police. The three studies encompass three different populations: English-speaking adults,
Spanish-speaking adults, and university students. Analyses reveal similar results across the samples.
In general, accommodation by officers predicts civilians’ rating of officer performance as well as
satisfaction when interacting with the police. These findings suggest that more attention should be
directed at developing communication skills in general and accommodative ones in particular.|
|Appears in Collections:||UofT Faculty publications|
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