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Please use this identifier to cite or link to this item: http://hdl.handle.net/1807/33125

Title: Communication Accommodation: Law Enforcement and the Public
Authors: Giles, Howard
Dailey, Rene M.
Barker, Valerie
Hajek, Christopher
Anderson, Michelle Chernikoff
Rule, Nicholas O.
Keywords: accommodation theory
Issue Date: 2006
Publisher: Applied Research in Interpersonal Communication: Family Communication, Health Communication and Communicating Across Social Boundaries
Citation: Giles, H., Fortman, J., Dailey, R., Barker, V., Hajek, C., Anderson, M. C., & Rule, N. O. (2006). Communication accommodation: Law enforcement and the public. In R. M. Dailey & B. A. Le Poire (Ed’s.), Interpersonal communication matters: Family, health, and community relations (pp. 241-269). New York: Peter Lang.
Abstract: While there is a burgeoning literature on diverse aspects of intergroup communication and some attention to media depictions of police officers and policing, very little research addresses communicative dimensions of police-civilian encounters. This is important to the extent that while it has been estimated that the vast amount of police training is devoted to physical compliance issues, 98% of actual law enforcement practice revolves around communicating with the public and its safety needs. Thus, the communication between police officers and civilians warrants examination. In this chapter, we overview the separate literatures on attitudes toward the police and communication accommodation theory. The findings of three studies are presented exploring the role of accommodation, alongside socio-demographic and other variables, in predicting attitudes toward police. The three studies encompass three different populations: English-speaking adults, Spanish-speaking adults, and university students. Analyses reveal similar results across the samples. In general, accommodation by officers predicts civilians’ rating of officer performance as well as satisfaction when interacting with the police. These findings suggest that more attention should be directed at developing communication skills in general and accommodative ones in particular.
URI: http://hdl.handle.net/1807/33125
ISBN: 0820476277
Appears in Collections:UofT Faculty publications

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