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T-Space at The University of Toronto Libraries >
Journal of Medical Internet Research >
Volume 3 (2001) >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1807/4597

Title: Building and Growing a Hospital Intranet: A Case Study
Authors: Ong, Kenneth R
Polkowski, Michelle
McLemore, Geoff
Greaker, Mark
Murray, Malcolm
Keywords: Original Paper
Intranet, Internet, Hospital, Medical Informatics, Healthcare Informatics
Issue Date: 17-Mar-2001
Publisher: Gunther Eysenbach; Centre for Global eHealth Innovation, Toronto, Canada
Citation: Kenneth R Ong, Michelle Polkowski, Geoff McLemore, Mark Greaker, Malcolm Murray. Building and Growing a Hospital Intranet: A Case Study. J Med Internet Res 2001;3(1):e10 <URL: http://www.jmir.org/2001/1/e10/>
Abstract: [This item is a preserved copy and is not necessarily the most recent version. To view the current item, visit http://www.jmir.org/2001/1/e10/ ] Background: The Intranet is a rapidly evolving technology in large hospitals. In this paper, we describe the first phase of an Intranet project in a multi-hospital system in New York City. Objectives: (1) To encourage the use of the Intranet among physicians, nurses, managers, and other associates in a multi-hospital system; and (2) to build the Intranet in a cost-effective manner using existing resources. Methods: A WebTrends Log Analyzer assessed the Intranet use in terms of the number of accesses from each department. Results: A broad range of features, including medical knowledge resources, clinical practice guidelines, directions, patient education, online forms, phone directory, and discussion forums were developed. Analysis of more than 890,000 hits revealed the departments with hits greater than 1,000 were the 'Library' (6,130), 'Physicians Gateway' (2,539), 'Marketing' (1,321), 'Information Systems' (1,241), and 'Nutrition' (1,221). Of 819 unique visitors, 74 per cent visited more than once. Conclusions: It is possible to create and diffuse an Intranet in a multi-hospital system in a cost-effective manner. However, the key challenges were selling the potential of this new technology to opinion leaders and other stakeholders, and converting pre-existing printed content by obtaining word processed and image files from other departments or contracted print publishers.
Description: Reviewer: Rodrigues, Roberto
Reviewer: van der Slikke, Hans
URI: http://hdl.handle.net/1807/4597
ISSN: 1438-8871
Other Identifiers: doi:10.2196/jmir.3.1.e10
Rights: Copyright (cc) Retained by author(s) under a Creative Commons License: http://creativecommons.org/licenses/by/2.0/
Appears in Collections:Volume 3 (2001)

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