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T-Space at The University of Toronto Libraries >
Journal of Medical Internet Research >
Volume 5 (2003) >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1807/4676


Title: Reasons for Consulting a Doctor on the Internet: Web Survey of Users of an Ask the Doctor Service
Authors: Umefjord, Göran
Petersson, Göran
Hamberg, Katarina
Keywords: Original Paper
Internet
remote consultation
physician-patient relations
access to information
information services
anonyms and pseudonyms
Issue Date: 22-Oct-2003
Publisher: Gunther Eysenbach; Centre for Global eHealth Innovation, Toronto, Canada
Citation: Göran Umefjord, Göran Petersson, Katarina Hamberg. Reasons for Consulting a Doctor on the Internet: Web Survey of Users of an Ask the Doctor Service. J Med Internet Res 2003;5(4):e26 <URL: http://www.jmir.org/2003/4/e26/>
Abstract: [This item is a preserved copy and is not necessarily the most recent version. To view the current item, visit http://www.jmir.org/2003/4/e26/ ] Background: In 1998 the Swedish noncommercial public health service Infomedica opened an Ask the Doctor service on its Internet portal. At no charge, anyone with Internet access can use this service to ask questions about personal health-related and disease-related matters. Objective: To study why individuals choose to consult previously-unknown doctors on the Internet. Methods: Between November 1, 2001, and January 31, 2002 a Web survey of the 3622 Ask the Doctor service users, 1036 men (29%) and 2586 (71%) women, was conducted. We excluded 186 queries from users. The results are based on quantitative and qualitative analysis of the answers to the question "Why did you choose to ask a question at Infomedica's 'Ask the Doctor' service?" Results: 1223 surveys were completed (response rate 34%). Of the participants in the survey 322 (26%) were male and 901 (74%) female. As major reasons for choosing to consult previously-unknown doctors on the Internet participants indicated: convenience (52%), anonymity (36%), "doctors too busy" (21%), difficult to find time to visit a doctor (16%), difficulty to get an appointment (13%), feeling uncomfortable when seeing a doctor (9%), and not being able to afford a doctors' visit (3%). Further motives elicited through a qualitative analysis of free-text answers were: seeking a second opinion, discontent with previous doctors and a wish for a primary evaluation of a medical problem, asking embarrassing or sensitive questions, seeking information on behalf of relatives, preferring written communication, and (from responses by expatriates, travelers, and others) living far away from regular health care. Conclusions: We found that an Internet based Ask the Doctor service is primarily consulted because it is convenient, but it may also be of value for individuals with needs that regular health care services have not been able to meet.
Description: Reviewer: Borowitz, Stephen
URI: http://hdl.handle.net/1807/4676
ISSN: 1438-8871
Other Identifiers: doi:10.2196/jmir.5.4.e26
Rights: Copyright (cc) Retained by author(s) under a Creative Commons License: http://creativecommons.org/licenses/by/2.0/
Appears in Collections:Volume 5 (2003)

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